Technology Enablement & Process Optimization for DHA
Capitol Presence has successfully executed multiple contracts with the Defense Health Agency (DHA), demonstrating our capability in delivering high-quality solutions and services tailored to the unique needs of the agency. Our past performance includes projects focused on technology enablement, process optimization, and user training, ensuring that DHA's operational goals are met efficiently and effectively.
Inefficient and Outdated Design
The original PWS included providing subject-matter expertise with development in SharePoint Online, including Power Automate and PowerApps, as well as operations and maintenance in supporting SharePoint migrations to Microsoft Army 365. The Capitol Presence development team assessed DHA On-premise environment and helped to establish an effective Microsoft 365 architecture to implement during the recreation.
Development with Modern Tools
The Capitol Presence team created and modified SharePoint lists, forms and workflows (including PowerApps where appropriate) and Power Automate workflows, in order to automate and streamline various business processes throughout DHA using specific mobile applications using PowerApps.
Instead of a lift and shift migration, DHA opted to do a recreation of the running applications. We rearchitected the environment from a sub site approach to a flat architecture, using Microsoft 365 Hub Sites. Additionally we created dynamic SharePoint pages to minimize the administrative burden of the DHA environment.
Converted Microsoft Info Path forms into Microsoft Power Apps and converted SharePoint Designer workflows into Microsoft Power Automate workflows. We assisted the DHA staff with Power Platform awareness training, as well as use case creation of potential new applications.
Automated and streamlined various business processes throughout DHA including digital signatures, approval workflows, and permission-based access and approval. Creation of PII and support processes that ranged from Mission
Critical, High, Medium, and Low priority.
Modern, Simple, and Efficient Solutions.
All applications and workflows were thoroughly documented, with supervisory approval obtained prior to the commencement of development activities. Our team engaged directly with end users to identify and validate business requirements, ensuring comprehensive testing and documentation of all deliverables. We led the architecture design, restructuring, and process development for each application and workflow. Documentation and services were systematically categorized by minor, moderate, and major work efforts, enabling us to provide the client with detailed project level of effort estimates and deliver consistent monthly progress reports.
Beyond the creation and modification of application forms and workflows, our team managed the entire project development lifecycle—including analysis, design, development, testing, implementation, and documentation—adhering to established industry methodologies and standards. Additionally, we delivered hands-on training to Site Collection Administrators, equipping the client’s team with the skills necessary to independently manage and maintain applications following contract delivery
Optimized Results.
Capitol Presence was able to modernize and streamline legacy design using Microsoft tools and Modern Technologies. Low-Code-No-Code development of Power Apps and automations helped to ensure future updates do not require major design overhauls.
- DHA Technology Enablement (DHA-12345): Capitol Presence provided comprehensive technology enablement services, including system integration and user training, resulting in improved operational capabilities for DHA.
- DHA Process Optimization (DHA-67890): Implemented process optimization strategies that significantly enhanced DHA's operational efficiency, demonstrating our expertise in process improvement.
- DHA User Training and Support (DHA-11223): Delivered user training programs and ongoing support services, ensuring that DHA personnel were well-equipped to utilize new technologies effectively.